Retail Location Reviews
Mike V - Council Bluffs
"The staff was very helpful and never tried to offer me services I didn't originally intend on having done to my vehicle. The work was completed in a very timely fashion."
Mark - Council Bluffs
"Had the transmission replaced in my car. The guys at Certified Transmission were wonderful. They had the car fixed in no time, and kept me up to date on the progress the whole time. I would recommend them to everybody."
Michael S - Ottawa
"Had my transmission replaced at another location (not one of your retail stores). I had some mechanical/technical problems, so took it to your Olathe retail store. Jeff was so professional and courteous that I can't possibly oversell him. It was hard to identify exactly what the problem was, and they ended up replacing my transmission with a new one. I couldn't be more pleased with the service. I WILL recommend him to anyone I know with transmission problems. Thanks a million... I take my hat off to you. If all your retail stores are like the one in Olathe, you can be extremely proud of them."
Jeff W - Olathe
"Jeff and his staff are great. They had worked on my Lincoln LS in the past, but this time could not find an issue right away. They were helpful in diagnosing the problem and providing recommendations... at no charge, I might add. Highly recommended, will return if needed!"
Patti G - Omaha
"I felt that the people at the desk went "above and beyond the call of duty" to work with my schedule (which is very tight). I appreciated their pleasant demeanor as well. Steve actually suggested maybe he could meet me somewhere near my job to exchange cars during the transaction."
John W - Overland Park
"I've had several of my vehicles serviced at the Olathe shop. This is one place that has always treated us right and they leave us with no questions. I will be returning to this shop for all of my transmission needs. Very trustworthy, professional and helpful. A+++ !! Thank you Jeff Smith and your techs!"
Don - Lincoln
"I want to comment about the above-and-beyond customer service I received for the "behind the counter girl" Shelly, who was outstanding in her ability to keep me informed on what was going on with my Monte Carlo. From the initial call, through my free service check, the actual replacement process of the transmission and final return inspection, I was given a detailed description of the problem and the alternate solutions. She was friendly, intelligent, knowledgeable, and able to communicate in a way that made sense. The best part is I never felt once I was under the pressure to do anything. As for the rest of "the guys" at Certified Transmission in Lincoln, they too are clearly professionals, as my 2004 Monte Carlo runs like new."
Stephen S - Omaha
"Referred by Excellence in Auto Repair. Certified Transmission advised me on what work needed to be done and worked with me to have the proper repair completed at an appropriate cost. The work was done in early August and I wanted to wait before writing a review. Now, almost 3 months later, my car is still running smoothly, and the transmission is working fine!"
Judi K - Kansas City
"I was very pleased with the work done. The owner was friendly and courteous, and the work was done in a timely manner. I have had my car back for three weeks now and it is running like new. I am confident that it will take me on many more road trips!"
Cindy H - Omaha
"...Friendly, light hearted, efficient, and they communicated well."
Jeff S - Omaha
"Rick Swierczek, thank you for servicing the transmission on my 2007 Mitsubishi Galant. I noticed a significant difference in my car's performance. The transmission shifts smoothly as if the car wasn't shifting at all. You can barely feel the shifting between gears. Before I brought in the car, I could feel the pressure of the transmission building between gears. Now, the car performs just as good as when I drove it off the dealership lot. I took my car to Metro Mitsubishi in Omaha for my first transmission service. Over time, the work they performed did not have a better result than the service at Certified Transmission [of Millard]. I paid much more money for the service but Metro Mitsubishi did not have a quality result as Certified Transmission. You company's price for transmission service is great for the quality of work, even though I had to pay a little more to service my transmission because of the unique transmission in my car (no external filter or pan). Your technician's advice for the best result for my car was absolutely perfect. I will continue to bring my Mitsubishi Galant as well as my Chevy Venture for future service. Keep up the Great Work! Thanks, again."
Scott D - Omaha
"This is the first time I have ever had a transmission repaired in any of the vehicles I have owned. If there comes a time again that this would happen, I would never hesitate to come back to your shop. One of the reasons is the information that you gave me through the whole transmission repair time. Not many transmission companies these days would go to that length and time to inform someone what exactly was going to happen with their transmission repair. Your professionalism is what other transmission shops should take after. I will recommend your transmission repair company to anybody that would ask me to take a vehicle that has transmission problems. Thanks again for all your help."
Roy and Pearl M - Grand Junction CO
"Al & Crew, Your help in getting our auto on the road again was most appreciated! You definately went above and beyond. When the engine problem was taken care of, the computer re-set and the torque converter worked as it should. We thank you for all your help getting us to the right place for repairs. Thanks very much! "
Rich - Bellevue, NE
"The folks at the Ft. Crook Rd Certified in Bellevue are an oustanding team of pros. Their honesty, first rate service, and quality work are the reasons why I am going to pass the word around that for xmission work you can not beat Certified."
Beverly - Bellevue, NE
"I was worried about what they were going to tell me. Bob and Scott were both great. They took the time to explain what was wrong and were able to repair the vehicle without replacing the whole transmission. Very trustworthy. "
Felicia H & Family - Omaha
"Thanks David & Ryan we don't take this lightly! Be Blessed! I wanted to take a few minutes to thank the 2 gentlemen for helping us when they could have turned their heads last Tuesday. I also wanted to inform you of the unselfish transmission specialists you are blessed with at your Omaha transmission repair shop. When the tire store we were at would not take a few seconds to help with a stubborn tire they took a few minutes! Thanks for making a difference."
Marilyn K - Omaha
"I was amazed to find someone friendly, honest and someone who goes the extra mile to help. I have been to other transmission repair shops in Omaha and have been disappointed by the lack of attention and have found most to be rude and non-caring. In fact, one transmission shop acted like it was an imposition of even asking them to fix my transmission. He hardly looked up and then only long enough to give me the bill! It was refreshing to be treated well and then for you to be friendly, honest and extending the going beyond your duty to take me to R.& 0. Service Center and even go in with me telling them what the problem was. That is what I call excellent customer service and I wanted to thank you for all your wonderful help and let you know that because of the great treatment you can be sure I will refer you and Certified Transmission my friends, co-workers and neighbors. By the way, I was pleased with the work done on my car by R & G Service center also. Two great companies, with excellent customer service. Thanks again for restoring my faith in the goodness of people."
David O - Savage Montana
"Certified Transmission on Pacific St. 5-Star Rating! We (my wife and I and 3-boys) Spent 4 hours in Omaha last week because the overdrive on my truck tranny went out as we were driving from Minneapolis MN to Laramie WY for a wedding. I stopped at Certified Transmission 7516 Pacific St in Omaha to have the transmission checked. Dave Shadlow and his team delivered top notch customer service to an out-of-towner (with 3-boys jacked up on sugar) in a hurry and stressing out. Mr. Shadlow was able to look at my truck right away, he jumped on the phone with my mechanic in MN and was able diagnosis the problem and get us on our way. He worked with my mechanic and was able to bill him directly. Dave gave us several options to kill the time and provided everything we needed. I was tired and stressed when I walked into his shop and because of Dave's customer service, attitude, and genuine willingness to help by the time I picked up my truck I was feeling refreshed and relaxed. If you live in the Omaha area and need transmission work done (I would also find out what other services Dave's shop provides) I recommend you do business with David Shadlow at Certified Transmission on Pacific St. Auto problems are stressful enough without having to put up with know-it-all mechanics who have poor "bed-side manor" not an issue at Certified Transmission. BTW, thanks Dave for the tip on the NFM, amazing place! "
Ruth A B. - Omaha
"Dear Gaige, Thank you so much for everything you did to turn my frown upside down last week at your Omaha transmission repair shop. Your honesty, patience, and determination to educate me are admirable qualities. The service I received far exceeds the expectations one can have in today's world of service. Your Omaha transmission service center is very appealing. A person can tell you all take pride in the way it and everyone employed there appears, and in the jobs you do. Thank you also for the conversation regarding the practicality of choices regarding what direction to take with my current car verses purchasing new/used. It is good to know there is one trustworthy, kind, person in a service industry that is "hard to trust". Your Omaha transmission center would have my recommendation and my business any time."
Jim C - Omaha
"Gaige & Staff, I would like to take this opportunity to thank you and your staff for the expert service that had taken place on my recent visit to your Omaha transmission shop. Two years ago I experienced some transmission trouble and brought my car in for service. I had to have my transmission replaced and your transmission specialists did an outstanding job getting my transmission problem taken car of in a prompt and timely manner without a long delay of the use of my vehicle. Recently I had been experiencing a noise when my car was running in gear and I returned to your transmission shop to see if there was some type of problem. You and your transmission specialists checked out my transmission and told me that there was a defect found in the transmission. Without any hesitation, you obtained a remanufactured transmission and set up an appointment to have it worked on. I dropped off my car at 8 am and by 4 pm the same day my car was back on the road. There was no charge for this repair. I again would like to thank you and your staff for the excellent service that I had received. When Certified Transmission says, "We will fix it right" they live up to their promise. I would highly recommend anyone that may need any transmission work done to bring it to your place of business for service!"
Janice H - Omaha
"Dear Gaige, This letter is to thank you for the superior customer service we received when we brought Dick's truck in to be worked on at your transmission shop in Omaha. You did a great job and waited for us past closing time to pick up our truck. This was the second time we came in with a transmission problem. We received great service and workmanship both times. Thanks again. "
Ron P - Omaha
"I just wanted you to know that the service I received at your 110th and Emmet transmission shop was excellent. Gaige and his crew got me in and out within 48 hours. Gaige kept me in the loop as the transmission replacement was being installed. He gave me all the options regarding the warranty, WITHOUT pressure one way or the other. ( I appreciated that ) I elected to go with the 5 year program but it was my decision based on Gaige's recommendation. Again.....JOB WELL DONE!! Thank you, I wish every business was run like CERTIFIED TRANSMISSION"
Jo E - Denver
"Just a note to let you know we arrived safely in Denver. The car ran great. Thanks so much for the great customer service at your transmission repair shop."
Don - Omaha
"Gaige, appreciate the follow-up and courtesy at the time of service on my Mustang. No transmission leaks yet, great job!"
Rob S - Omaha
"I have been bringing my cars to the 108th and Maple location for over 4 years and most recently had a new transmission put in my youngest daughter's Jeep. Your transmission specialists at this location are the greatest! I not only got the Jeep back early (much to my daughter's delight) but had a full explanation of what went wrong with the transmission as well as information on how to take care of the new transmission to make it last longer. Gaige is a TOP NOTCH manager and runs a great shop. It is truly comforting to know that there are still companies in our great nation that provide a quality product, great price, and great customer service. I can go on and on but my sincere Thanks to a great team! Thanks Guys! Rob S."
Jean Y - Omaha
"Thank you for fixing my car, it runs so much better. Two days after fixing my 4 wheel drive we had snow and I was so glad I bought my car to you to get fixed. I called a lot of Omaha transmission repair shops and most would not even touch it. Thanks so much!"
Michael D - Omaha
"I could not have picked a better place to get transmission service in Omaha than the Certified Transmission shop on Emmet Street. Gaige Petersen, the Manager, was so courteous and helpful in explaining the situation with my transmission. When all was said and done, I was rather pleased at the outcome. His staff were very courteous as well, and did a great job. Thank you Gaige and the guys! You are #1 in my book, and will be back again for service. "
Wholesale Customer Reviews
Red Oak Firestone - Iowa
"All of the transmissions that our shop does are always through Certified Transmission. They're just the best."
Jensen Tire #14 - Nebraska
"We do wholesale installation for Certified. Everything always goes as planned. No surprises."
Mankato Auto Parts - Kansas
"We've had dozens of transmissions to date and we've only experienced one small problem. Very impressive. We also like it that most of the time when we call, Certified has it in stock, and it's delivered to our door the next day."
T & D Standard - Iowa
"We're very impressed with all of our business with you, and especially at how fast you get transmissions into our hands."
Mumm Auto - Iowa
"I give you guys an A+ for service. I ordered a transmission at 5 p.m. and received it at 10 a.m., nice and early, at 10 a.m. the very next morning."
Pat's Auto Repair - Nebraska
"I'm almost speechless. I can't think of enough nice things to say about Certified Transmission as a company. We love the way you handle warranties, and your salespeople are really, really helpful."
Larson Ford/Mercury - Iowa
"We love your product, but we really like how you handle warranty issues."
Tadlock Tire - Missouri
"On the one warranty concern that we had, your company showed extraordinary effort to resolve the situation. We're very satisfied with your service."